Getting the Long-Term Care (LTC) Ombudsman Perspectives

The Long-Term Care Ombudsman program was established by the Older Americans Act.

The program was primarily designed to resolve problems and advocate for residents of nursing homes, board and care homes, and most recently, assisted living facilities.  Ombudsmen also provide consumers with information on resident rights and long-term care facilities and services.  Unless you give the Ombudsman permission to share your concerns, matters are kept confidential.

Each Massachusetts city and town is aligned with a social services agency that is home to the area LTC Ombudsman. For example, if you had questions about nursing homes in particular cities and towns, you should find those locations on this chart which gives you the phone number and the agency that is responsible for housing the Ombudsman Program in that area. You should call the agency and ask to speak with the LTC Ombudsman.

We recommend talking with the LTC Ombudsman to get advice and counsel on options, the various area nursing homes, etc.  They cannot tell you what to do, nor should you expect that as this is YOUR decision.  But they can be useful sources of information and perspective.

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